TeamViewer for Windows (versions also available for the Mac, Windows Mobile, Android and Linux) is a program (free for personal use) that allows for remote access and web conferencing. Developed by TeamViewer GmbH, you can also access the application from a web browser and perform many other functions.
TeamViewer allows you to hand over a session to another to get assistance, or you can invite them over to work together, perfect if you are part of a technical support team tasked with fixing problems for clients. There is also a comments feature so you can take down notes after each session for billing, reference and other purposes. In fact you are allowed to enter comments right after each session.
TeamViewer also has a new management console that makes it easy to conduct support for web based administration, and the Team Manager has been upgraded so it has more features, and you can now share specific groups in your contacts and computers. This means you and your colleagues can provide access to the client’s computer and resolve the problem.
In addition to this TeamViewer allows you set permissions on an individual basis. The internals working of the program have been changed so that it now runs faster and is easier to use. This program also allows you to conduct remote printing, so you don’t need to be near the printer. Finally, TeamViewer allows you to record the session for reference and documentation. Everything, including videos, VoIP and sound can be stored, making this a really handy application.
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